Preorders
What is a preorder?
A preorder lets you reserve your item before it’s officially available, and we’ll ship it once it’s ready.
When will my order ship?
Please reference the estimated ship date. You’ll get a confirmation email with tracking once it’s on the way.
When will my item arrive?
Estimated arrival depends on the shipping method selected at checkout, starting from the estimated ship date of your preorder. Please note that choosing expedited shipping does not move up the estimated ship date — it only affects transit time once your order has left our warehouse.
If your order includes both in-stock and preorder items, they will ship separately. You’ll receive individual tracking emails for each shipment.
Will I be charged right away?
Yes, payment is collected at checkout. You’ll receive an order confirmation email right away.
Can I cancel my preorder item?
Preorders can be cancelled before they’ve been processed or shipped. If you’d like to cancel, please contact our support team as soon as possible and we’ll be happy to help.
Orders
Where is my order?
For orders shipping within the U.S., you can track your order here! If shipping outside of the U.S., please track your order using this link.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club, PayPal, Apple Pay, and Google Pay.
We do not offer payments through installments (Affirm, Klarna, Shop Pay Installments) in-store.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments. No hidden or late fees. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required. State notices to consumers . Eligibility check has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
- The installments option on Shop Pay is available on debit and credit cards.
- There are no late fees if you miss a scheduled payment.
- Pay in full or in 4 interest-free installments for orders between $50 and $1000 with Shop Pay.
- For questions about installment payments on Shop Pay. For questions about Shop Pay or the Shop App, visit help.shop.app.
*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
Can I cancel or update my order once it’s placed?
At CALPAK, we want to be sure you receive your order as soon as possible. Since we’re committed to speed, we start processing your order right away, which means we can’t always make changes like address updates, color swaps, or cancellations. But don’t worry, if something doesn’t quite fit, you can return it within 30 days.
Need anything else? Feel free to reach out to us or chat with us. We’re here to help!
I’d love to give CALPAK as a gift! Do you offer gift receipts?
We’re so happy to hear that! Although we don’t offer gift receipts online at this time, orders that contain gift notes are shipped with a packing slip that doesn’t include pricing.
If purchasing in-store, simply ask the store associate at check out to provide you with a gift receipt.
Please note, we do not offer gift wrapping—but we hope they’ll love their gifts for everyday and far away.
How do I pay with a gift card?
Simply input the code into the Gift Card field at checkout. We can’t wait to hear what you think about your new purchase!
Can I use my in-store credit for an online purchase?
A store credit may only be applied in-store. We are unable to apply in-store credit to online orders at this time.
Can I purchase a gift card in-store?
CALPAK does not offer gift cards for purchase in-store at this time.
Can I buy online and pick-up in-store?
We currently do not offer in-store pick up for online orders.
Can I use a gift card that was purchased online, in-store?
Gift cards purchased online may only be used on our website.
Do you price match?
If an item you purchased is discounted within 5 days of the purchase date, we will honor a one-time price adjustment on full-priced purchases*, provided the product is in stock and identical in size, color, and quantity. Given that your order falls within 5 days of the promotional period, your initial request must be made within 10 business days from the promotion start date.
Please note: Items that have already received a price adjustment are not eligible for additional price adjustments.
We are not able to price match any offers given out by Facebook Shop, Instagram Shop, or TikTok Shop.
*CALPAK items sold on websites , as well as all international orders, are ineligible for price adjustments. See Terms and Conditions.
International Shipping
My order was shipped outside of the U.S. Can I return it?
International customers may return unused items within 30 days of delivery. Refund options include a refund to your original payment method, store credit, or Shop Now credit. Refunds include the original product cost plus customs and duties, minus the return shipping fee ($12.95 for bags/accessories, $24.95 for luggage).
Please note: exchanges are not available for international orders.
To initiate a return, visit our Returns Center.
EU RIGHT OF WITHDRAWAL
To exercise your EU right of withdrawal, please complete the EU Right of Withdrawal form. If you are submitting your request through our standard Returns Center instead, select “EU Right of Withdrawal” as your return reason. This selection is used to identify and process your withdrawal request and does not require you to provide a return reason.
Where do you ship outside of the U.S.?
We’re thrilled to offer free shipping to Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries listed below:
Austria
Belgium
Croatia
Cyprus
Estonia
Finland
France
Germany
Greece
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
the Netherlands
Portugal
Slovakia
Slovenia
Spain
Sweden
Stay tuned for CALPAK to travel even further across the globe in the future.
How do I pay duties, taxes and fees?
The order total paid at checkout will be inclusive of all duties, taxes and fees. No additional fees will be owed upon delivery of your order. Duties & taxes are set by customs and depend on a number of factors, such as origin of the product, local VAT rates, and local import taxes.
How much is it to ship to my country?
We’re excited to offer free FedEx International shipping to Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries.
My package is stuck in customs. Help!
We know customs clearance and inspection delays can cause frustration, and while we wish we could help further, only the recipient of the package can make an inquiry with the local customs authorities. For any details regarding next steps, please reach out directly to your local customs authorities with your tracking information provided via email.
If you need any further information, please don’t hesitate to reach us .
When will my order arrive?
Orders are typically processed within 1-3 business days. For Australia, Canada, Japan, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, the UAE, the U.K. and select EU countries, please allow up to 2 weeks for your order to arrive once shipped. This can vary based on delays with customs clearance, inspections and other external shipping factors. We recommend checking your tracking information for the most up-to-date delivery status.
How do I know I’m checking out in my native currency?
Make sure you select your country’s flag icon on the top-right of our site (if it’s not already pre-selected). When checking out, your order will be completed in the currency respective to the ship-to address provided.
Does the warranty apply to international purchases?
Yes, we honor warranties for international orders!
Most of our products come with either a 1, 2, or 10-year limited warranty. Please see the Product Guarantee page for more info. Warranty claims must be filed via email. We are not able to start the warranty process in-store, through text message, or direct messages via CALPAK’s social media accounts.
Start the process of your warranty claim here. Please make sure to attach pictures of your damaged item, along with your proof of purchase so that we may expedite this process for you.
Do you sell the same products both within the U.S. and internationally?
We’re sorry, but gift cards are not available for sale outside of the U.S. Additional product availability may vary based on market.
Products
The product I want is out of stock. How often do you restock?
We restock as soon as we receive new inventory. Please sign up for the waitlist on the product page to be notified of any restocks!
How do I clean my CALPAK product?
For non-luggage items, we recommend the following:
1. General Cleaning:
- Use a clean white towel gently moistened with warm water.
- Wipe the stain in circular motions until it fades.
- Lay your bag flat and allow it to air dry.
- For tougher stains, add a small amount of gentle laundry detergent made for hand-washing to the warm water.
2. Extra tough stains:
- Apply a very small amount of anti-grease soap directly to the stain.
- Let it sit for at least 30 minutes.
- Use a clean white towel moistened with warm water to wipe the stain in circular motions until the soap or detergent is completely removed.
- Lay your bag flat and allow it to air dry.
3. Additional Tips:
- Lighter colors don’t camouflage stains as well as darker colors, so use extra care with them.
- Consider alcohol, acetone, and oil as enemy substances for your bag.
- When cleaning your bag, if your towel is too wet, it can leave water stains on the fabric.
- For some materials, spot cleaning will significantly improve greasy marks, but in some cases, it may not completely remove them.
- The best way to avoid permanent stains is to clean them as soon as they occur.
How do I clean my luggage?
Do you offer personalization on any of your products?
Yes! We offer personalization on select items. For a list of products, please visit our personalization page.
Is your luggage waterproof?
Most of CALPAK’s luggage is water-resistant, but not water proof.
California Residents – Proposition 65 Warning
Proposition 65 (Prop 65), the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law that requires the state to keep a list of chemicals that the State of California has identified may cause cancer or reproductive toxicity. There are now over 950 chemicals on the Prop 65 hazardous substances list. The full list can be found on the California Office of Environmental Health Hazard Assessment (OEHHA) website.
As part of Prop 65, businesses selling products to people in California must provide “clear and reasonable warnings” before knowingly exposing people to any chemical on the list, unless the expected level of exposure would pose no significant cancer risk.
The law defines “no significant risk” as a level of exposure that would cause no more than 1 extra case of cancer in 100,000 people over a 70-year lifetime. So a compound can be unlabeled if a person exposed to the substance at the expected level for 70 years is estimated to have a 1 in 100,000 chance or less of getting cancer due to that exposure. The law also has similar strict cutoff levels for birth defects and reproductive harm.
There are many commonly used items that fall under Prop 65’s mandates. Additionally, real estate properties are subject to California’s Prop 65 mandates due to the possibility of hazardous chemicals being present in the nearby environment. Some of the product categories sold in the State of California, and California locations that require California Prop 65 warning labels include:
products made with leather, vinyl, foam, synthetic and non-woven material, beauty products, glassware, ceramics, batteries, retail stores, etc.
All of CALPAK parts and fabrics are made from durable and safe materials, in full compliance with federal safety regulations. However, as there are many chemicals used throughout the manufacturing process, it is possible that our products may contain trace amounts of one or more of the 950+ chemicals on the California Proposition 65 warning list.
Prop 65 warning labels are primarily used in the sale of products to California residents. We attach one to our products no matter where they go to inform the consumer, even though by law we are not required to do so if the consumer lives outside of California. Proposition 65 is more of a “right to know” law than a pure product safety law. Voters who approved Proposition 65 in 1986 intended that Californians should have a right to know when they may be exposed to chemicals that cause cancer or reproductive harm. There are trace amounts of these chemicals in more products than you may know, but only in California it is a requirement to tell the consumer. We hope that the information above helps in answering your questions, below are some links with more information on Prop 65 Act.
References:
https://oehha.ca.gov/proposition-65/proposition-65-faqs
https://oehha.ca.gov/proposition-65/proposition-65-list
Still need help? Contact Us.
Personalization
How does personalization work?
We offer personalization on select items, which you’ll find on our personalization page (here).
You can choose a monogram, other text (up to 8 characters), or even add a patch—then pick the color and font to make it yours!
*Please note: Personalized items take up to 5 additional business days to process, and are final sale only. Any text requests that are deemed inappropriate will not be honored.
Which items can I personalize?
You can explore our products available for personalization here. There’s no better way to add a personal touch to your favorite CALPAK items!
How long does personalization take?
Our standard processing time is 1-3 business days. For personalized items, allow up to 5 additional business days for processing.
*Please note: personalization orders placed with expedited shipping methods are still subject to the additional 5 days of processing. Orders with more than one item may arrive in multiple packages.
Am I able to return or exchange my personalized item?
Personalized items are not eligible for returns or exchanges, as they are custom-made. We highly encourage you to double-check all details on personalized items prior to purchasing. Please note there may be slight variations between the digital preview and actual item.
Can I personalize a CALPAK item I already own?
We’re sorry, but we cannot personalize previously-purchased items.
How much is personalization?
Personalization is $25 for each location you choose to personalize on an item.
Do you offer personalization in-store?
Yes! Personalization is available both in-store and online. Visit us to browse samples and let us help you customize the perfect item. Please note that in-store personalization styles vary, and our team is always happy to place an order from our full assortment.
Airline Damage
What if my bag arrives damaged at baggage claim?
Our products are tested, tried and true. They are designed to withstand normal use, including regular handling by airlines. If the bag is damaged during transit, the airline is required to handle the damage claim. File one with them immediately. Each airline has different requirements – submitting a claim before you leave the premises, within a 24 hour window, etc—so be sure to make a claim right away.