Does my purchase come with a warranty?
Most of our products come with either a 1, 2, or 10-year limited warranty. Please see the Product Guarantee page for more info. If you are unsure if your CALPAK product comes with a warranty, please reach out to warranty for further assistance.
Click here to start a warranty claim.
While we strive to match limited edition, discontinued, or out-of-stock items, we cannot always guarantee exact replacements. Rest assured, any replacement luggage will be of equal value to your original purchase. Replacement decisions are made at our discretion, and we reserve the right to decline warranty claims.
Please note: Sample sale purchases are sold as is and are excluded from any warranties. For personalized items, the warranty covers the physical item, but does not extend to the personalization add-on.
How do I file a warranty claim?
Most of our products come with either a 1, 2, or 10-year limited warranty. Please see the Product Guarantee page for more info. Warranty claims must be filed via email. We are not able to start the warranty process in-store, through text message, or direct messages via CALPAK’s social media accounts.
Start the process of your warranty claim here. Please make sure to attach pictures of your damaged item, along with your proof of purchase so that we may expedite this process for you.
If you’ve previously purchased Extended Warranty through Extend, please file your claim directly with Extend here. Please note: We no longer offer extended warranties, but Extend will honor those that were previously purchased and are still active.
What qualifies as proof of purchase?
We accept order confirmation emails and photos of receipts as proof of purchase. Proof of purchase must include date of purchase in order to be approved.
When does my warranty period start?
The warranty period begins from the date of purchase.